What Our Clients Are Saying …
“Hello all at Patterson Homes 😊 it’s been 3 months since you handed over the keys to our homes… we had to pinch ourselves to believe that our family dream had come true… We all wish to thank you so much for building us these beautiful homes… Our “family project” piqued the interest of many friends and neighbours… and I’m glad that as a family we outmanoeuvred the current housing market for our 3 children… you built them top quality homes on their childhood home site in which they can plan their lives and those of their future families… very grateful for all your staffs guidance, hard work, friendliness throughout this milestone for our family”
Kind regards The Cannington Family – Highett
“I would like to express our delight with Patterson Home for a townhouse we purchased off the plan in Bonbeach. The construction and service we received was exemplary. The attention to detail and quality of my new townhouse is outstanding. I have had the pleasure of dealing with Matthew Phillips, the business owner on a number of occasions and his customer service and dedication to the customers is superb!!! So many companies now have poor customer service, it is great to find a company that cares and does the right thing. He will have my business for a long time to come.
Thanks again to the team and all other associated tradesmen for a quality townhouse we are proud to live in. We are overseas buyers and highly recommend Patterson Home to local and overseas purchaser” …Veron Wang
“In the process of finding a quality builder for the construction of our two townhouses, we spent considerable time meeting quite a few builders, receiving quotes and viewing their past projects. Patterson Homes was our last builder we met with. Matthew spent about 4 hours with us in his office at Patterson Lakes going through their product specifications in order to determine what we needed for our project, from bathroom taps to roof tiles. Matthew was so methodical and wanted to provide a quote that was transparent. His quote was reasonable and we had no hesitation in finalizing it even without looking at one of their completed projects. In fact, by then we were so convinced with Matthew in that meeting that “You Mean Quality”.
During the construction of our two townhouses, we closely watched the progress. Between Matthew and his staff at Patterson Homes, we had numerous long conversations including on site meetings and they allowed us to have a record number of variations with minimum fuss. From your Builder Trend software you managed the project with the highest standards. The software helped not only Patterson Homes to manage the project smoothly but also allowed for us to have firsthand information of the progress with regular updated photos. We were really impressed with their high standards of project management in ordering material and supervision of tradesmen without allowing any idle time on site.
Patterson Homes were able to complete our project within the agreed period despite some adverse weather conditions that occurred. We are really happy to have two very well constructed beautiful townhouses to live in.
Thilak & Neela Perera along with Marie joins me in sending this note of appreciation.”
“Four months after handover of our completed home, we are absolutely delighted with the result and have no regrets about appointing Patterson Homes to build it.
Selecting fixtures and fittings can be an arduous and daunting task, but with the guidance of Tania, Patterson Homes’ Colour and Style Consultant, it was a much easier process.
Tradesmen unfailingly turned up when expected, leaving the site tidy for the next team to move in. We were frequently moved to comment on the cleanliness and order of the construction site – no piles of rubbish, nor materials haphazardly delivered to wherever they would fit. The outgoing tradesmen swept up their own rubbish each day – yes, truly!
Communication between ourselves and Matthew was an easy process, whether by phone or email there was always a timely response.
His use of the BuilderTrend software application meant that all formal paperwork relating to the contract was in one place for us to access at any time, messages between us were correctly recorded, and we were fully appraised of progress along the way.
Each time Matthew was on site, an updated report was entered onto the software and photos added if appropriate. The schedule posted there at the beginning of the project was particularly helpful to us, showing exactly which tradesmen would be on site on a given day, and which tasks they were working on.
We have a great respect for Matthews work and would have no hesitation in appointing Patterson Homes on our next project.” … June Hutton
“In December 2012 I purchased a property from Patterson Homes. The attention to detail and quality of my new home is outstanding. I have nothing but praise for Matthew Phillips, the business owner who ensured the property was completed to a very high standard and ready for me to move in, ahead of schedule.
The high quality service of the business is demonstrated in the provision of an information folder for clients who have purchased a property. This comprises all of the product manuals, warranties, plans and specifications for the property. It is an invaluable tool which I have already referred to on several occasions.
I have had the pleasure of dealing with Matthew on an ongoing basis over the last few months and he is the most efficient builder I have encountered. Matthew has always followed up on any issues that required attention, without delay and is open and courteous at all times.
I would highly recommend Matthew Phillips and Patterson Homes to any prospective clients, contemplating engaging the services of a builder to construct a high quality home.”
… Megan Birrell
“We have recommended many clients to Patterson Homes and all have been particularly pleased with your performance; considering you amongst the best they have worked with. Your attention to detail and high regard for correct building processes and documentation is commendable.
Our strength is the work that we do for repeat client and having key relationships with reputable companies like yours is central to that outcome. All the staff at Ardcon thank you for all your efforts and professionalism and we complete current projects we are excited about the prospect of commencing new milestones project with your company and our clients” … Con Hatziz
Director, Ardcon Architectural Design and Building Consultants
“It was a pleasure dealing with you from day one on this project. I am very impressed with the professional manner in which you gave us advice, dealt with us and scheduled our project. We sincerely thank you for a job well done and also to your support staff especially Louise for all her hard work and excellent relationship with us. We have no hesitation in recommending you and wish you and your business the very best in the years to come” … George H Jayawardana
“Through all my dealings with Matthew and his company I found him to be a very competent and experienced builder. He responds to all queries, is transparent with all costs, met all contractual timelines and followed up quickly with any warranty issues. I recommend Patterson Homes to anyone considering using their services..” … David Allison, Ramelau Pty Ltd
“Our relationship with Patterson Homes began 2011 and lasted 12 months with a 4 unit development in Chelsea. During this time we found Patterson Homes to be extremely good communicators on what was happening on site and our end result is brilliant. We are more than satisfied and have had a number of comments from prospective buyers, renters, family & friends regarding the attention to detail and the quality of workmanship.
Thank you Matthew & Louise – GREAT JOB DONE” … Eva, Tony & Alekx Hartig